Privacy Policy

1. Introduction

Roam Wizard ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at roam-wizard.com or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, industry
• Communication Records: Records of our correspondence and interactions
• Service Information: Details about services requested or provided

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide our auto selection and e-commerce services
• Communication: To respond to inquiries and provide customer support
• Marketing: To send newsletters and promotional materials (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for contract performance or pre-contractual steps
• Legitimate Interests: When we have legitimate business interests that don't override your rights
• Legal Obligation: When we must process data to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection of Rights: To protect our rights, property, or safety, or that of others

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of information and the purpose for which it was collected:

• Customer Records: 7 years after the end of the business relationship
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months from collection
• Legal Documents: As required by applicable laws

7. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain situations
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided in Section 11.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use the following types of cookies:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings. For more information, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices
• Secure data backup and recovery procedures

10. International Data Transfers

Your personal data may be transferred to and stored in countries outside the UK. When this occurs, we ensure adequate protection through:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the ICO
• Binding corporate rules or certification schemes
• Other appropriate safeguards as required by law

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Data Protection Officer

For data protection matters, you can contact our Data Protection Officer:

Email: [email protected]

13. Complaints

If you believe we have not handled your personal data in accordance with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending email notifications for significant changes (where we have your email address)

We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.